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Technical Support Engineer

Locatie:
Randstad (NASN.002)
Bedrijf:

Young and one of the worlds’ fastest growing vendors of a IT Management PaaS solution.

Functie:

The Technical Support Engineer will be responsible for end-user support by customizing the platform, through configuration and scripting, to meet the customers’ needs. He/she will also be responsible for troubleshooting and problem solving of challenging technical issues, by online web/email, as well as telephone support. Our clients’ platform is a cloud based, easy to use and innovative solution with a fast growing customer base. He/she will deliver international support, by solving multiple incidents per day for different customers. The Technical Support Engineer is part of the Customer Support Team and will report to the Technical Support Manager EMEA. Besides problem solving he/she will work closely with both very technical customer administrators and the clients’ own development team. On rotational base he/she needs to deliver after hours/weekend on-call support.

Profiel:

Graduate or equivalent or an experienced developer (up to senior level);
Strong interpersonal communication skills;
Fluent in English and Dutch;
Solid programming skills (JavaScript);
Working knowledge of the web applications, networks, protocols and email (SMTP, POP3);
Experience with relational databases such as MySQL, Oracle, DB2;
OS experience with Linux and/or UNIX including command line expertise;
Strong personal commitment to quality service;
Experience dealing with technical end-users in a support role;
Excellent communication and negotiation skills;
Additional preferred skills: HTML, XHTML, Active Directory, LDAP, AJAX, CSS, XML, web services via API. As well as fundamental understanding of IT service management and ITIL business processes.

Arbeidsvoorwaarden:

Excellent remunerations
Fast growing company
Great opportunities for progression