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Customer Success Architect

Locatie:
Northern Europe (SJMA.003)
Bedrijf:

Our client is a fast growing, innovative, start-up company within IT integration. 

Functie:

The Customer Success Architect (CSA) is a truly entrepreneurial role which directly contributes to a customer’s success by providing the customer with architectural guidance, technical leadership and both the company's and complementary product recommendations. The CSA helps to advance the customer’s integration maturity and cost-effectiveness by providing guidance around common patterns, centralized management, shared infrastructure and other best practices. 

He/she also helps the customer to set up centers for enablement, including the identification of experts, knowledge and code repositories and reusable components. The CSA builds the internal and external support community through public speaking events about industry-specific technology trends and successful engagements, published papers and training/knowledge transfer to client and system.

The CSA will be part of client teams guiding customers along a path to success and engaging resources across the organization to accelerate the expansion within each customer. 

Profiel:
  • Self-starter with a proven track record of driving customer success and aligning in complex customer environments at the executive and departmental level
  • Deep integration experience and knowledge of Java is highly desirable
  • Ability to evaluate and connect technical needs with line of business needs and to demonstrate both technical and industry expertise for a customer’s vertical
  • Experience with championing and driving the development of product software features and extensions through collaboration with both internal and partner engineering teams
  • Excellent verbal and written communication skills - superior academic performance
  • Willingness to travel to spend significant time on-site with strategic customers
Arbeidsvoorwaarden:

Fast growing company
Excellent remunerations
International growth opportunities